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The Soundsmith

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OldiesButGoodies:
My Van de Hul Frog was sent to The Soundsmith in May for a re-tip. They did great work and the sound was phenomenal.   The new needle fell off after 20 hours of  playback, unfortunately.  I sent it back to them and they handled it under warranty, apologized and fixed within a week.   

That is good business.

OBG

papabearjew:
Retipping quality is totally dependent on the experience of the Mohel

Sir Thrift-a-Lot:
Yep.   Problems arise.   It is inevitable.   How they are handled is what defines customer service.

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