Tom is slowly but surely making things right; one piece at a time.
What does that even mean? This is the thing....clearly you know what's going on, and rather than give a good reason why the shop is closed for 2 years and people haven't been able to even talk to anyone to just get their stuff back, it's yet another cryptic response.
Personally, I don't really care...I don't have anything being repaired at the moment...but if I did, this kind of thing would be infuriating to me.