For me it's mostly having a place locally for audio geeks to get together and discuss audio, listen to tunes, and just drink and have fun. That was really important for me when I found the place. Shortly before I had moved from home in Erie and left all of my friends and family behind to start new in the burgh. Having a new group to join meant alot.
Then there's the gear side of it. Tom hooked me up with my first power amp and helped me to get much better educated on what was good, junk, or just so-so, and what I should pay for the gear I have. I've bought, traded, and sold several pieces to or from the shop. I've had the opportunity to demo all kinds of cool gear too.
Repairs... There is nothing I can say about Anders that hasn't already been said. My first
moment came when I dropped off a Carver amp with an issue that was very hard to detect. Within 8 hours it was fixed and ready to be picked up. He doesn't give up either. I had to have filter caps replaced 3 times on my Onkyo amp because they kept popping. Turn around is great too. The worst has been my Dad's turntable which was at the shop for about a month, but the thing was a real bear, and my dad lives in Erie anyway.
The best thing about the shop compared to others is the fact that it really seems like Tom and Anders love their jobs and they treat customers with 100% respect.