I finally got the Mofi unboxed and set up. I'm still working on the new rack, its currently drying and waiting on a few parts and a finger to heal...routers and fingers shouldn't argue about sharing the same space and time, the finger will lose every time. No ER was needed, just a dumb mistake. I hope to have the rack together and set up sometime this week. The old rack is set up in my daughter's room for her tv/devices.
First off, the reason I was given for the malfunction was "the tonearm height was adjusted outside factory limits".

No where in the manual does it suggest or imply adjust the height has limits, still not 100% understanding how this affected the balancing. They also found the headshell was cracked and a scratch on the platter. $39 for the headshell, 299 for a platter. I passed on the platter as it just a superficial scratch. In the end, I was not charged for anything as a courtesy for taking so long. I was very patient waiting to get this table back, so that was a very nice gesture from Mofi.
While unboxing the turntable I thought they just dropped a new table in the box. Everything looked brand new with all new accessories (power cord, patch cables, tools, etc). Took a very close inspection to tell it wasn't a new table.
I only had time to play a few sides on it, everything works and sounds great. I'll share some pics of the rack/setup in a few days. Here's a teaser of where it all started...

Yes, that's a Gadsen flag. It's hanging there in regards to its original creation and use, NOTHING more. I'm not a part of any group that believes that flag is a symbol for their organization.