Good friend of mine has three B&O's and he got the same response from Vince. Apparently B&O will not supply parts to anyone who isn't a B&O dealer. Proprietary nonsense.
One of his is in my basement and is completely worthless. Another needs a new cart, which he isn't willing to pony up for but wants to keep the table. The third is a linear and works, until you put a 180G record on it. Half way through a side it slows down from the weight of the record. They look nice, but my opinion is they just aren't worth the trouble with so many other tables that sound as good for way less than just the price of a replacement cart.
As for Tom, does he need help? I'd be willing to help him out get all this stuff sorted out, but I have no clue what he's up against. I'm sure there may be others here willing to chip in as well? I don't know him except for talking to him a few times at the old shop. If someone talks to him, maybe offer up our help?