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Author Topic: The Soundsmith  (Read 2941 times)

OldiesButGoodies

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The Soundsmith
« on: September 04, 2015, 07:56:03 PM »
My Van de Hul Frog was sent to The Soundsmith in May for a re-tip. They did great work and the sound was phenomenal.   The new needle fell off after 20 hours of  playback, unfortunately.  I sent it back to them and they handled it under warranty, apologized and fixed within a week.   

That is good business.

OBG
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Offline papabearjew

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Re: The Soundsmith
« Reply #1 on: September 04, 2015, 10:48:46 PM »
Retipping quality is totally dependent on the experience of the Mohel
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Offline Sir Thrift-a-Lot

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Re: The Soundsmith
« Reply #2 on: September 04, 2015, 11:56:06 PM »
Yep.   Problems arise.   It is inevitable.   How they are handled is what defines customer service.
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