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Author Topic: ebay advice  (Read 8028 times)

Offline vstarkwell

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ebay advice
« on: March 10, 2015, 05:21:24 PM »
I sold an item 15 months ago and the buyer is now contacting me via phone calls & a letter I received in the mail yesterday demanding his money back saying the item doesn't work. He's also resorted to calling me a liar and a thief.

When I spoke with him about a month or so ago I was very polite and willing to listen to his side of the story. His side of the story would never hold up (he was out of the country for the past year and left before he received the item in the mail).

Now he is saying that he had 2 repair techs take a look at the item (a Sony CDP-302, that was in minty working condition by the way) and that they can't figure out what is wrong with it.

When I initially spoke with him I advised to go through channels and communicate via ebay and one way or another this will get figure out.

I spoke with ebay CS today and they basically said he really doesn't have claim and for me to refer him again to them.

I googled him and it seems he's a fan of small claims court, which is the last thing I need especially as he's in CA.

Any advice, suggestions as to how i should proceed? my gut is telling me if I ignore him he might pursue further.
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Offline F1nut

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Re: ebay advice
« Reply #1 on: March 10, 2015, 05:35:31 PM »
I'm not a lawyer nor do I play one on TV, but don't see where he has anything to stand on. Anyway try this, demand to see the service reports and invoices he paid to the techs that have the model and serial number of the CDP on them. Since he won't be able to come up with those, you can then tell him to pound sand.

No one would spend a dime trying to repair a CDP that has a value of what, $20.00.
« Last Edit: March 10, 2015, 05:37:40 PM by F1nut »
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Dicky

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Re: ebay advice
« Reply #2 on: March 10, 2015, 05:59:42 PM »
Do everything through e-bay.  No phone calls, no mail.  How the hell did he get your phone number anyway?
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Offline vstarkwell

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Re: ebay advice
« Reply #3 on: March 10, 2015, 06:13:05 PM »
Quote from: Dicky on March 10, 2015, 05:59:42 PM
Do everything through e-bay.  No phone calls, no mail.  How the hell did he get your phone number anyway?

Good question Dicky, I asked ebay that today and they tried to explain how he could request it but it didn't make much sense.
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Offline vstarkwell

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Re: ebay advice
« Reply #4 on: March 10, 2015, 06:15:45 PM »
@Jesse,

Here is what I sent him via ebay messaging, If he replies back I'll ask him about his repair techs too.

"Re: Item # 321292089877

When we last spoke again about a month or so ago, per a conversation I had with an ebay service rep, it was suggested that you to contact ebay directly in order to assist in this matter.

I had not heard from ebay on this matter since nor had I heard back from you until yesterday.

In the mean time, in order that I might assist you can you please provide a detailed explanation of the following:

On what date did you receive the item?

Was their any noticeable damage to the packaging of the shipped item when you received it?

Was the item itself damaged?

What is currently wrong with the item?

I look forward to assisting you however I can not assist you if you choose to communicate with me outside of ebay IE; personal phone calls or written letters.

Thanks,

Ian
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Offline Kingman

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Re: ebay advice
« Reply #5 on: March 10, 2015, 06:32:15 PM »
f**k him...let him rot.  >:(
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Offline F1nut

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Re: ebay advice
« Reply #6 on: March 10, 2015, 06:36:24 PM »
That's good Ian.
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Offline vstarkwell

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Re: ebay advice
« Reply #7 on: March 10, 2015, 06:38:48 PM »
Quote from: F1nut on March 10, 2015, 05:35:31 PM
I'm not a lawyer nor do I play one on TV, but don't see where he has anything to stand on. Anyway try this, demand to see the service reports and invoices he paid to the techs that have the model and serial number of the CDP on them. Since he won't be able to come up with those, you can then tell him to pound sand.

No one would spend a dime trying to repair a CDP that has a value of what, $20.00.

He spent $69.98 for the item and that included shipping too.
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Offline F1nut

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Re: ebay advice
« Reply #8 on: March 10, 2015, 06:46:12 PM »
Quote from: vstarkwell on March 10, 2015, 06:38:48 PM
He spent $69.98 for the item and that included shipping too.

It would cost more than that to put it on the bench. The guy is a putz.
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Offline RuralTom

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Re: ebay advice
« Reply #9 on: March 10, 2015, 07:38:42 PM »
What an asshat.  I can't imagine he has a leg to stand on, by eBay rules or in court.  He lacks due diligence, legally speaking.
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bmwr75

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Re: ebay advice
« Reply #10 on: March 10, 2015, 08:09:16 PM »
Let him work the issue through the eBay process.  I think you will win this one in the end due to the time elapsed.  And since you've already been paid, he has no leverage on you.
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Offline MasterBlaster

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Re: ebay advice
« Reply #11 on: March 10, 2015, 10:48:47 PM »
Don't give in to this fraudster. I would not be surprised if he routinely pulls this.
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OldiesButGoodies

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Re: ebay advice
« Reply #12 on: March 11, 2015, 10:24:06 AM »
Hi Ian -

Sorry to hear about this madness by a buyer.  I echo other's advice to ignore the nutball.  If you are served feel free to let the forum know and perhaps there are ways we can help (I for one have a lot of lawyers in the family).   

My approach for the last year on ebay has been to sell "As is,  no returns,  vintage equipment is fragile" but also include a video showing the unit in operation to establish that it worked when I shipped. This makes it is hard for the buyer to build a crazy case against me.  If the item is damaged in transit I cover that through insurance, adds cost but builds peace of mind.  You can still run into nuts like these no matter what you do to try to prevent though.  Part of doing business with the full spectrum of human species.
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Dicky

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Re: ebay advice
« Reply #13 on: March 11, 2015, 12:41:25 PM »
From what I read he would have to come here to sue in small claims court.  If he filed there it would get dismissed.  Forget him, and remember to block him as a buyer. 
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Offline vstarkwell

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Re: ebay advice
« Reply #14 on: March 11, 2015, 03:18:21 PM »
Thanks for the suggestions everyone we'll see what happens.
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